We want you to be completely satisfied with ProtonEMR. If for any reason you're not happy with your experience, you are entitled to a full refund within 7 calendar days of your initial purchase – no questions asked.
Eligibility
- The refund request must be made within 7 days of purchase.
- Applies to both online and offline license purchases.
- Valid only for first-time purchases (not renewals).
How to Request a Refund
Simply email our support team at hello@protonemr.com with your:
- Order ID or purchase email
- Approximate date of purchase
No explanation is required, but your feedback is always welcome!
Processing Time
Refunds are processed within 3–7 business days back to your original payment method.
Exceptions
- Refunds are not applicable for customized enterprise solutions or team plans unless stated in the contract.
- After 7 days, all sales are considered final.
If you have any questions about this policy, please contact us at:
- Email: hello@protonemr.com
- Phone: +880-1822616361
- Website: https://protonemr.com